Adopting a Continuous Improvement Culture in the Contact Center

Brett Williams, Director of Product Management for the PerformanceEdge Group at Aspect, outlines the opportunities for organizations to improve contact center agent productivity by leveraging the specific capabilities of the unified communications application for the contact center, Productive Workforce™. He discusses how these capabilities can create a culture of continuous improvement which yields an enhanced customer experience.
Learn More

Automating Early Stage Collections

In this podcast, Serge Hyppolite, Director of Interaction Product Management at Aspect talks about how capabilities available in the company's Streamlined Collections™ unified communications applications for the contact center can help improve early stage collections to help reduce delinquencies and write-offs. (10:19)
Learn More

Enhancing Debtor Contact Productivity

This podcast provides information on Aspect's unified communications (UC) application for the contact center, Optimized Collections™. In it, Allyson Boudousquie, Director of Business Process discusses current trends in the collections space and how organizations can enhance their call strategies by applying the right resources at the right time to improve debtor contact productivity. (9:51)
Learn More

Improving First Call Resolution and Enhancing the Customer Experience

This podcast provides information on Aspect's unified communications (UC) application for the contact center, Seamless Customer Service™. Serge Hyppolite, Director of Interaction Product Management at Aspect outlines how organizations can coordinate self service with live agent assistance to improve first call resolution and enhance the overall customer experience. (9:43)
Learn More

Empowering the Business with UC Applications

This podcast provides information on Aspect's unified communications (UC) applications for the contact center. Mike Sheridan, senior vice president of strategy and marketing at Aspect, discusses the benefits that companies can see from implementing the UC applications and how the offerings can fit into a UC strategy.(8:49)
Learn More

Strategies for Unified Communications

This podcast provides details on the Unified Communications Services offerings from Aspect, as well as outlines considerations and advice for organizations as they develop and implement UC strategies across the enterprise and into the contact center.(8:49)
Learn More