Increase revenue opportunities by focusing calling efforts on the highest value contacts.
Aspect® Campaign Optimizer™ from PerformanceEdge® includes sophisticated call optimization capabilities that help enable contact centers achieve high-yield collections, sales & telemarketing and proactive customer care campaigns.
Aspect Campaign Optimizer from PerformanceEdge helps you achieve the levels of successful, quality contacts you need in order to develop, execute and manage high-yield collections , sales & telemarketing and proactive customer care campaigns. It includes a unique set of Best Time to Call, filtering and exclusion capabilities that work seamlessly with your predictive dialer to increase right party contacts and focus your contact efforts on the targeted customer segments you have identified, so you can:
- Reduce administrative and operational costs
- Increase revenue and contact center efficiency
- Improve decision making
- Dynamically optimize workforce and system resources with campaign plans throughout the day
- Ensure business continuity and regulatory compliance
