Efficiently plan and manage your inbound, outbound, blended and back office staffing resources.
Aspect® Workforce Management is the leader in optimizing today's contact center workforce performance to ensure you have the right staff, with the right skills at the right time, all the time.
Aspect Workforce Management helps multiskill, multisite, and multichannel contact centers around the world efficiently plan and manage their inbound, outbound, blended and back office staffing resources. With its complete set of workforce optimization capabilities, Aspect Workforce Management helps organizations drive significant improvements across their customer service, collections, sales & telemarketing and back office operations to realize:
- Reduced staffing, administrative and facilities costs.
- Improved strategic workforce planning.
- Increased revenues and customer satisfaction.
- Improved schedule adherence and agent retention.
- Enhanced agent productivity and performance across single, multisite and outsourced locations.
The solution includes essential workforce management forecasting, scheduling and tracking functionality that allows you create optimal staffing plans and quickly respond to changes throughout the day. And with its integrated set of enhancement packages, Aspect Workforce Management helps you improve agent adherence and productivity, empower agents to manage their own schedules, fine-tune agent performance, increase workstation utilization and simplify the management of your multisite and outsourced staff.