Leverage automatic call distribution (ACD) capabilities that enable you to engage in superior, cost-effective inbound interactions with your customers.
Aspect® CallCenter® ACD is a high-volume call routing solution that supports mission-critical business operations in every major industry around the world. It delivers a range of call routing capabilities that increase revenues, reduce costs and win customer loyalty. This industry-leading call-handling system processes up to 300,000 peak calls per hour, routes calls according to agent skills, simultaneously queues calls across multiple sites, provides tools for reporting real-time and historical data.
For more than two decades, Aspect CallCenter ACD has offered a sophisticated call processing solution that improves customer satisfaction and contact center efficiency with powerful, flexible routing options that enable rapid, accurate access to agents who are skilled in resolving your customers' specific issues. And, with Aspect CallCenter ACD, you are able to view and measure contact center performance on an ongoing basis. Reporting tools and templates help you create standard reports or custom screens to display real-time statistics and distribute them to users anywhere on your corporate network.
Aspect CallCenter ACD helps you:
- Route contacts based on agent skill sets, real-time conditions in the contact center, priorities that business managers define, information entered by callers, or data in enterprise customer databases
- Develop call flows with graphical interface that enables developers to rapidly create and modify applications
- Leverage flexible voice-processing capabilities including basic interactive voice response (IVR)
- Provide customers with their estimated wait time with queue management tools
- Supervise business closely with real-time and historical reports
- Control your system resources centrally with robust system management and administration capabilities
- Take advantage of redundancy options and remote performance notification in this scalable, secure and reliable platform for mission-critical operations
With thousands of customers across every major industry, you can count on Aspect CallCenter ACD to meet your contact center requirements.
