Aspect

This page contains all of the materials related to the PerformanceEdge platform product.

Blog

Contact Center: Unplugged BlogContact Center: Unplugged Blog

Brochures

PerformanceEdge Workforce Management Brochure Optimized Collections
PerformanceEdge Recording and Quality Management Brochure Productive Workforce
PerformanceEdge Performance Management Brochure Productive Workforce for Aspect Workforce Management

Case studies

 American Century Investments
 Banco Popular de Puerto Rico
 British Gas Services
 The Foschini Group
 International Cruise & Excursions, Inc.
 Insurance Company
 Hilton Reservations Worldwide
 Klant Contact Services
 LCA-Vision, Inc.
 Peak5
 NorthShore 
 Transcom 
 US Airways
 A Union Shop  
 VIPdesk 
 Virgin Atlantic Airways
 VW Credit , Inc.

Data sheets

 Aspect Campaign Optimizer Data Sheet
 Aspect Enterprise Campaign Manager Data Sheet 
 Aspect Workforce Management - Forecasting, Scheduling & Tracking Data Sheet
 Aspect Workforce Management - Outbound & Blended Capabilities Data Sheet 
 Aspect Workforce Management - Allocate Data Sheet 
 Aspect Workforce Management - Analyze Data Sheet 
 Aspect Workforce Management - Empower Data Sheet 
 Aspect Workforce Management - Encompass Data Sheet 
 Aspect Workforce Management - Perform Data Sheet 
 Aspect Workforce Management - Reserve Data Sheet
 PerformanceEdge Quality Management Speech Analytics Data Sheet
 PerformanceEdge Quality Management Desktop Integrator Data Sheet
 PerformanceEdge® Aspect® Workforce Management Bridging Services Data Sheet
 PerformanceEdge® Contact Center Performance Optimization Consulting Services - Aspect® Workforce Management Data Sheet
 PerformanceEdge eLearning Data Sheet
 PerformanceEdge® For The Back Office
 PerformanceEdge Job Match Data Sheet
 PerformanceEdge Performance Management Data Sheet
 PerformanceEdge Performance Management Coaching Data Sheet

Demos

 PerformanceEdge High Level Overview Demo
 PerformanceEdgeCampaign Management Demo
 PerformanceEdgeQuality Management Demo
 PerformanceEdgeWorkforce Management Demo
 Aspect Workforce Management - Empower
 Aspect Workforce Management - Perform
 Aspect Workforce Management - Reserve

Fact Sheets

 Aspect Fact Sheet

RSS Feeds

 Contact Center: Unplugged
 PerformanceEdge

White Papers

   PerformanceEdge Contact Center Intelligence White Paper 
   Performance Management: Tools that Drive Action, Not Just Reports   
   Speech Analytics - Bridging the Great Unknown 
   Quality Management: Seven Things You Can Do to Enhance the Entire Customer Experience 

Videos

 Optimizing Campaigns Video
 PerformanceEdge Video
IT Ready Contact Us

Resources