Aspect

Proven Strategies and Best Practices for Migrating to SharePoint 2010
7/24/2010

Migrating or upgrading from a previous SharePoint platform, including Microsoft SharePoint Server 2007, requires advanced strategy, foresight and planning. Watch this complimentary webinar to learn how to identify customizations, what you should know before beginning the upgrade, and how to successfully upgrade your portal.
  • Planning and preparing for an upgrade
  • Creating a communications plan
  • Choosing the right upgrade path
  • Handling customizations
  • Performing pre-upgrade steps
  • Avoiding common mistakes
  • Deploying new server farms and migrating content
Using SharePoint to Deploy a Social Computing Strategy
5/27/2010

Aspect, the leader in innovative SharePoint solutions, is teaming with NewsGator to demonstrate a proven social networking tool designed exclusively for SharePoint.
Integrating SharePoint and CRM into a Key Line-of-Business Application
4/1/2010

If you're like other organizations, you have spent countless hours and dollars making your customer relationship management tool and SharePoint portal beneficial for your entire organization. The key success metric for any business application is user adoption. The more you empower employees to work in environments where they feel most comfortable, the better results for your organization. Attend this complimentary webinar to witness how leading organizations are generating business productivity and increasing user adoption by integrating Microsoft Dynamics CRM with SharePoint.
Using SharePoint to Build Public Facing Web Sites
2/18/2010

Your organization's web site is the critical component that ties your marketing programs together providing the most cost effective opportunity to reach new customers, drive revenue and build stronger customer relationships. Built-in features for web content management, social computing, and search, makes expanding your SharePoint strategy to incorporate your web presence easy and natural.
Using SharePoint to Streamline Policies & Procedures
2/3/2010

Aspect’s Policy and Procedure solution leverages the power of Microsoft SharePoint to standardize, manage, store, archive, and present Policy and Procedure documents. The central, easy-to-use portal-based platform organizes structured and un-structured information so employees, business processes, data, and technology are better aligned, reducing costs and increasing productivity. The solution allows any organization, in any industry, to rapidly deploy a custom document management solution complete with robust automated workflows, search, retrieval and tracking functions to meet immediate and long term business requirements.
Understanding What is New & Improved in SharePoint 2010
1/21/2010

SharePoint 2010 is coming! SharePoint 2010 delivers on the promises to bring many new capabilities to organizations and will be Microsoft’s biggest release of SharePoint. With the public beta recently made available and the final product release only months away (first half of 2010), now is a great time to start learning the many new capabilities coming in SharePoint 2010.
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Popular Shortcuts in Workforce Management
8/04/10
  • Useful new time-saving features in Aspect Workforce Management 7.3
  • Advanced grid layout design and use
  • Examples of how to group, filter, sort, save and export data for streamlined viewing and reporting
Quality Management Scorecard Strategies
7/07/10
  • How to build Quality Management scorecards
  • How to calibrate scoring to ensure consistency across reviewers and time
Multi-Skill Scheduling
06/02/10
  • Useful new time-saving features in Aspect Workforce Management 7.3
  • Advanced grid layout design and use
  • Examples of how to group, filter, sort, save and export data for streamlined viewing and reporting
Workforce Management in a Back Office
05/05/10
  • Reducing handle times for emails, account openings and customer research
  • How back office procedures benefit from new technology
  • Cost saving benefits of a unified platform
Top 10 Workforce Management Best Practices
4/07/10
  • Creating a Dedicated Workforce Management Team
  • What to do when Metrics Don’t Match Forecast • How to Create an Escalation Plan
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