Aspect products, which are designed for maximum flexibility, enable you to replace or add new technology to your contact center incrementally or all at once. And, each of our offerings includes a number of built-in features and functions that meet your contact center requirements with minimal need for customization, allowing you to achieve faster deployments and solutions that work better from day one. And, unified communications applications offer a brand new way to target key business processes while delivering a specific combination of capabilities that yield important benefits. With Aspect you can:

• Optimize outbound campaign segmentation strategies using information such as demographics, customer profiles, account histories, delinquency levels, credit and risk scores, and regulatory and contractual criteria to target the right people and treat them in the right manner
• Engage customers via on-demand anytime, anywhere service representatives, enabling you to communicate with consumers across all communication channels and interoperate with offshore IP infrastructures to support browser-based agent empowerment tools and management
• Manage contacts based on industry-specific segmentation rules, regional legislation and cultural nuances, ensuring you meet client expectations and service level agreements
• Deliver customers and prospects, along with associated data, to the most qualified representative or self-service resource based on each client?s pre-defined preferences, unique business rules, or government-mandated constraints
• Satisfy process-specific transactions, such as customer service, collections, and sales and telemarketing, with sophisticated scripting and information delivery, while ensuring client confidentiality and business intelligence integrity

Learn how you can enhance your sales and telemarketing operations with these UC applications.

• Productive Workforce
• Blended Interaction
• Productive Workforce for Aspect eWorkforce Management