Aspect® Unison® Predictive Dialer is a comprehensive outbound customer contact solution that improves your contact centers' effectiveness while seamlessly integrating with your existing voice and data systems. And, it provides the means for you to meet regulatory, security and customer satisfaction goals, enabling you to customize security configurations to meet your unique requirements and to comply with current and emerging industry regulations.
The more campaigns you are running, the more revenue you can potentially generate. Creating, launching and operating outbound customer contact campaigns has never been easier for your contact center administrators. With the advanced capabilities of Aspect Unison Predictive Dialer, your agents spend more time talking to your customers and prospects and less time focusing on non-revenue-generating activities.
In addition, with Aspect Unified Predictive Dialer, your contact center can:
- Maximize productivity and provide premium service to customers using sophisticated predictive dialing algorithms and agent empowerment tools
- Minimize operating costs by utilizing distributed system solutions and IP connectivity to manage multiple labor pools and dialing locations
- Employ security measures that support strict adherence to corporate and industry standards
- Improve agent efficiency using sophisticated call classification and open, customizable desktop options
- Engage in personalized, efficient interactions that produce a positive experience and promote future sales opportunities
- Manage campaigns using flexible, robust list management and decision support tools
As a result, supervisors are able to focus on agent performance using various tools for monitoring and coaching; managers can concentrate on making dynamic campaign adjustments based on performance parameters that improve overall campaign effectiveness. The outcome is higher-quality interactions with customers and prospects and increased profits from your contact center investment.
