Leverage the capabilities needed to make your outbound collections, sales or telemarketing strategies successful
Aspect® Unified IP® outbound functionality delivers automated, predictive, precision, progressive, manual, and blaster dialing options to manage outbound calls. Plus, it provides pacing controls to help you better comply with regulations, allows you to operate a variety of campaign and list management strategies, as well as ensures accurate voice, fax, modem, pager and answering machine detection.
Key features of outbound capabilities include Do Not Call list management, time zone management, external table dialing and dynamic filtering. Timed preview dialing lets your agents preview outbound call records before the system automatically places the dial.
Using sophisticated pacing options, the outbound capabilities address the demands of managing proactive customer contact initiatives and high-volume campaigns.
Specifically, the outbound capabilities enable you to leverage:
- Multiple dialing options, including predictive, precision, preview, blaster, manual, agent-less, goal-based quota control and manual
- Industry-leading voice, fax, modem, pager and answering machine detection with up to 95% accuracy
- Advanced pacing algorithms
- Flexible campaign and call list management
- Transfer speeds that enable regulatory compliance
- Outbound speech-enabled voice portal for automated contact, virtual agents, emergency messaging and proactive customer service
Aspect's outbound capabilities help you maximize revenue opportunities, lower the incidence of data entry errors, enhance security and comply with regulatory requirements. Plus, it delivers a wide range of capabilities to empower agents and speed response times, which ultimately increases productivity while reducing costs, increasing customer satisfaction and getting you up and running faster.
