Streamline the selection and hiring process to reduce recruitment and attrition costs.
PerformanceEdge® Job Match streamlines the selection and hiring process by identifying candidates with the best aptitudes and skills, so you can hire the most productive agents from the start.
PerformanceEdge Job Match powered by Knowlagent, is a web-based job screening application that is designed to help you hire the right agents and place them where they will be most successful to perform at the highest levels. The solution streamlines and focuses your recruiting efforts by helping you quickly separate ideal candidates from those who are not well suited for your frontline needs.
With its robust set of automated candidate screening capabilities, PerformanceEdge Job Match helps organizations:
- Reduce recruiting time, hiring and attrition costs.
- Improve agent retention and customer satisfaction.
- Enhance agent productivity and contact center performance.
- Increase time to proficiency for newly hired agents.
- Improve interview-to-offer ratios.