Find the time to develop agents, without impacting your center's productivity.
PerformanceEdge® eLearning empowers agents to perform their jobs more effectively by automatically pushing pre-packaged or customized eLearning course content and communications right to their desktops, during optimal times.
PerformanceEdge eLearning, powered by Knowlagent, provides sophisticated online learning management and content authoring tools to effectively develop agents during optimal times, without impacting your contact center's productivity.
It leverages small pockets of call volume downtime to push targeted reinforcement training and communications directly to agents to enhance the know-how of everyone that touches your customers. And with the product's pre-packaged and customized content forms, you can quickly deliver online training courses and communications designed to meet your needs.
By helping to easily develop agents during optimal times, PerformanceEdge eLearning enables organizations to:
- Reduce training time and costs
- Increase revenues and up-sell/cross-sell opportunities
- Continually improve agents' skills and knowledge, without negatively impacting operations
- Improve agent retention and customer satisfaction
- Minimize disruptions in communicating new services, product updates or regulations