Leverage investments in existing networks and technologies
Aspect's all-in-one, IT-ready unified communications for the contact center applications are built keeping in mind the challenges that IT organizations like yours face. They eliminate IT complexity by reducing the number of integrations necessary across applications, removing system fragility caused by proprietary equipment, and consolidating redundant servers and software while reducing the additional connections these systems require.
Our platform architecture recognizes and leverages the investments you have made in your existing networks, and can help you*:
- Lower implementation costs by 20 to 30%
- Reduce maintenance costs by 30 to 40%
- Minimize complexity through the use of standards-based software
- Decrease security risk by 50 to 60%
*Assessing the Value of A Unified, All-In-One, IT-Ready Contact Center Solution, 2008
Aspect's software-powered UC applications are delivered on a Microsoft .NET Web services platform that consolidates all customer contact and workforce optimization capabilities for the contact center into a single, IT-ready standards-based software solution. These directly address the challenges and expense associated with the previous generation of proprietary, siloed and hardware-intensive computer telephony integration (CTI) architectures by:
- Aligning with today's enterprise architectures and technologies
- Using session initiation protocol (SIP) to provide standards-based capabilities
- Offering a well-understood management environment
- Creating reliability and redundancy
- Supporting single- or multi-tenant deployments
Aspect® Unified IP® and PerformanceEdge® were built specifically to address the needs of IT by taking advantage of technology standards like session initiation protocol (SIP), XML and JDBC; virtualization technologies like VMware; and well-known development environments like SOAP SDKs. Integrations into standard IT management environments like LDAP/active directory and WMI provide multiple deployment options – such as premise-based or software as a service (SaaS) – all while delivering highly scaleable and reliable performance.
A software-based UC architecture breaks down communications silos by going beyond telephony to unite all communications components within your enterprise architecture. Aspect UC applications are unified on a.Net platform to eliminate complex integration and provide common management, reporting and administration features designed to streamline customer service, sales and collections processes.
Aspect® Unified IP®
Aspect Unified IP is an IT-ready .NET-based Web services platform product that unites customer contact capabilities.
PerformanceEdge®
PerformanceEdge is an IT-ready.NET-based Web services platform product that synchronizes workforce optimization capabilities.