Worldwide industry-leading support services
Using a performance metrics-driven assigned team approach, Aspect® Technical Services delivers top quality, accessible, high-value customer support services. Our experienced support professionals ensure your products are up and running, leaving you free to focus on running your business.
We are committed to providing you with rapid response and resolution powered by quality people and industry-leading support tools that make it easy for you to get the information and help you need. Our dedicated support engineers ensure that your system stays up and running, leaving you free to focus on achieving your business objectives.
Aspect Technical Services strives to meet your every support requirement with a comprehensive portfolio of support services including:
- A global 24 x 7 x 365 support infrastructure staffed by support analysts with an average of eight years of experience
- Assigned account teams who know your business and your challenges
- Automatic time-guided escalation procedures that ensure rapid issue resolution
- Software release upgrades and service packs included as standard support services
- Remote troubleshooting and extensive field support network for on-site support services
- Continuous metric-based monitoring of issue resolution timeframes and support team performance
Aspect's world-class technical services teams are committed to providing fast, comprehensive support services which result in:
- Rapid issue resolution through 24x7x365 support availability, remote support, distributed field services personnel and part replacement High system performance due to the ongoing application of updates that refine system capabilities
- Increased customer satisfaction as your systems are always up and available to service customers