Aspect and Microsoft share a vision of software-powered unified communications (UC) that addresses all of the communications capabilities that organizations need throughout the enterprise and in the contact center. With a continued focus on lowering costs, reducing complexity, strengthening security and creating greater business agility, Aspect applications are delivered on a Microsoft .Net Web services platform to break down communications silos by going beyond telephony to unite all communications components within your enterprise architecture, while leveraging presence.
Today, many organizations' communications applications are out of touch with current enterprise architectures. Technologies for voice, instant messaging, email, multimedia conferencing and contact centers exist in disparate environments, adding unnecessary costs and inhibiting productivity throughout the enterprise.
Aspect applies Microsoft UC beginning with Microsoft® Active Directory™ for single sign-on and authentication. Aspect's UC architecture also leverages Microsoft® Exchange Server 2007 to deliver unified messaging and Microsoft® Office Communications Server 2007 for real-time communications. And, Aspect UC applications for the contact center enable complete customer contact functionality, but also allow you to take advantage of experts in your enterprise to provide exceptional customer service.
As a result, Aspect applies Microsoft UC to provide an architecture that optimizes business processes and enhances communications to help drive company goals and objectives.
